Customer Experience Solutions

With an evidence-based methodology and a clear overview of where you stand, our unbiased CX Roadmap and Accreditation process helps you accurately assess your company’s CX Capabilities. Certify and benchmark against global best practices so you can identify actionable opportunities for CX improvements and grow your business faster.

CX Data, Insights and AI

Go Beyond Surveys with Kinetics℠ AI

Kinetics℠ AI is the first data analytics platform built for CX from the experts at Bain, bringing visibility, better decision making and increased customer value. Kinetics℠ AI illuminates the whole picture of how your customers are feeling, and helps you make insight-driven decisions to make every customer happier.