Identify Opportunities for Growth
With an evidence-based methodology and a clear overview of where you stand, our unbiased CX Roadmap and Accreditation process helps you accurately assess your company’s CX Capabilities. Certify and benchmark against global best practices so you can identify actionable opportunities for CX improvements and grow your business faster.
Build your Customer Experience Culture
Mobilize your organization to become a leader in Customer Experience. Train yourself and your teams on CX and NPS fundamentals, inspire behaviors to support positive change, and learn how to deliver exceptional customer experiences and grow your business - faster.
Go Beyond Surveys with Kinetics℠ AI
Kinetics℠ AI is the first data analytics platform built for CX from the experts at Bain, bringing visibility, better decision making and increased customer value. Kinetics℠ AI illuminates the whole picture of how your customers are feeling, and helps you make insight-driven decisions to make every customer happier.
Your Global CX Community Membership
Want to accelerate your progress? Then you want to join the NPS Loyaty Forum and the digital Community of the world’s best CX leaders. Learn from a global network of peers and CX experts, access the latest case studies, best practices and tools, and get immediate feedback on your action plans.
Recognized CX Training and Certification
CX and NPS Fundamentals
Customer Insights and Analytics
Earned Growth and Customer Economics
Customer Experience Design
CX Build and Execution
Customer Journey Management
NPSx℠ by Bain & Company
Regardless of your CX maturity, NPSx has been built to bring you the best customer first thinking in simple and accessible ways and help to improve your customers’ love and loyalty, and drive growth.
Generative AI can predict customer needs and drive ultra-personalized marketing and communication.
Compared to other industries, UK retailers significantly increased NPS between 2019 and 2023. Here’s how.
Personalized CX and digital experiences drive NPS in banking and financial services.