Customer experience is important for a business because it directly impacts the company's financial health. Companies with high customer engagement typically show higher revenue growth and profitability. Moreover, in today's competitive business environment, customer experience has become a key differentiator. Businesses that deliver exceptional customer experiences can set themselves apart from their competitors, leading to increased customer loyalty and advocacy.
Go beyond surveys with Kinetics℠ AI
Kinetics℠ AI is the first data analytics platform built for CX from the experts at Bain, bringing visibility, better decision making and increased customer value. Kinetics℠ AI illuminates the whole picture of how your customers are feeling, and helps you make insight-driven decisions to make every customer happier.
Empower your organization's growth journey with MyCX
Our integrated subscription designed to elevate your Customer Experience capabilities and foster a customer-centric culture.
From assessing and advancing your business' CX capabilities to developing deeper expertise within your organization, and furthering your knowledge by learning from CX leaders and peers.
MyCX subscription includes:
MyCX Roadmap & Accreditation
Identify Opportunities for Growth
With an evidence-based methodology and a clear overview of where you stand, our unbiased CX Roadmap and Accreditation process helps you accurately assess your company’s CX Capabilities. Certify and benchmark against global best practices so you can identify actionable opportunities for CX improvements and grow your business faster.
What's included:- Detailed report on full Current Capabilities
- 12-month Roadmap of your prioritized initiatives
- Benchmark and learn gaps to best-in-class
- Accreditation Badge to be shared publicly
- Includes a Workshop to develop the Roadmap into your prioritized initiatives
MyCX Training & Certification
Build your Customer Experience Culture
Mobilize your organization to become a leader in Customer Experience. Train yourself and your teams on CX and NPS fundamentals, inspire behaviors to support positive change, and learn how to deliver exceptional customer experiences and grow your business - faster.
- Supported learning journey, by the NPSx team, through in-depth and highly interactive courses
- Upskill your team's CX capabilities
- Earn 'Bain Certified CCX Practitioner' status
Your Global CX Community Membership
Want to accelerate your progress? Then you want to join the NPS Loyalty Forum and the digital Community of the world’s best CX leaders. Learn from a global network of peers and CX experts, access the latest case studies, best practices and tools, and get immediate feedback on your action plans.
What's included:- Year-round in-person NPS Loyalty Forum events
- A dedicated Bain Mentor to advise you
- A hand-chosen CX peer to learn from
- Community Small Groups
Recognized CX Training and Certification
CX and NPS Fundamentals
Customer Insights and Analytics
Earned Growth and Customer Economics
Customer Experience Design
CX Build and Execution
Customer Journey Management
NPSx℠ by Bain & Company
Regardless of your CX maturity, NPSx has been built to bring you the best customer first thinking in simple and accessible ways and help to improve your customers’ love and loyalty, and drive growth.
It takes more than a motto to create consistently exceptional customer experiences. Our Instructional Design team shares how to think about effective CX training for employees.
Diya Sikka, head of CX Accreditation and Training at NPSx, explains how to objectively assess your CX performance. See how well you’re really doing—and create a roadmap to become best in class.