NPS Loyalty Forum blends learning from global peers with coaching from Bain experts.
High Quality Experience
Be inspired and learn world-class CX and NPS best practices from your Bain coach
Build your skills, network, and advance your career with support from CX peers
Get the latest thinking from a select group of Bain global experts
Membership of the NPS® Loyalty Forum gives you...
Relationships are everything and the NPS® Loyalty Forum makes it easy for you to benefit from in-depth, in-person discussions.
Our Buddy Program within region / industry / CX maturity helps you share informal challenges, opportunities, and best practices.
Digital Sessions & Community
Our digital community is always open so you can access the help, knowledge, and support you need, whenever you need it.
Bain CX Mentors
For a deeper learning experience, you will engage 1:1 with expert CX mentors, plus get coaching from experienced Bain & Company practitioners.
The best CX thinking, based on the NPS® System and our CX Advance Framework℠
The NPS® Loyalty Forum is here to help you improve your approach to customer experience. We do this by giving you access to the best practices of the Net Promoter System, through sharing experiences and helping you learn from peers and experts.
What our Members say
Gain instant access to world-class support from CX experts
The NPS® Loyalty Forum delivers the most reliable, intimate, and credible environment to learn from the best and stay ahead in the fast-changing CX world.
Fast growing digital CX community
Peer to peer buddy program
Immediate access to Bain experts
Frequently asked questions
Based on feedback from our members, our four primary meetings typically take place over the course of two days with the total meeting time covering 1½ days.
As for the content of the meetings, we have been guided over time by input from our members. Typically, we spend a fair amount of time discussing our host company, including a session with the CEO, a presentation from the forum member, and a frontline panel. There are two or three "best practices presentations" by forum members, a presentation by a Bain partner from the Customer Strategy & Marketing practice, and a significant amount of moderated discussion on a variety of Net Promoter and loyalty-related topics. Attendees have many opportunities to interact, both over the course of the meeting and informally during breaks and over cocktails and dinner.