Stanford Swinton
FOUNDER
James O’Connor
SENIOR DIRECTOR, COMMERCIAL
Diya Sikka
HEAD OF CX ACCREDITATION
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Erin Wallace
COMMERCIAL DIRECTOR, AMERICAS
Paul Smith
SENIOR DIRECTOR, MARKETING and NPS LOYALTY FORUM
Kirstin Simons
SENIOR DIRECTOR, COMMUNICATIONS and CUSTOMER SUCCESS
Holly Felicetta
HEAD of NPSx TRAINING & CERTIFICATION
Sachin Shah
SENIOR DIRECTOR, TECHNOLOGY