Editor’s Pick: Meet the Third Wave of CX

Editor’s Pick: Meet the Third Wave of CX

We’re featuring an interview with Stanford Swinton, Founder of NPSx, as previously featured on Forbes.com and written by Gary Drenik. Read the article in its original publication here.

How to Build An Effective CX Team

How to Build An Effective CX Team

To win on CX, you need a team. Erin Wallace, CCXP, director at NPSx in the Americas, explains how to structure and support CX within your organization. Spoiler alert: It’s not for the faint of heart.

Don’t Report On Customer Sentiment, Predict It

Don’t Report On Customer Sentiment, Predict It

Holly Felicetta, head of Kinetics℠ AI at NPSx, explains how to predict customer sentiment and improve performance on metrics that matter.

How to Create Customer Experience Training for Employees that Actually Works

How to Create Customer Experience Training for Employees that Actually Works

It takes more than a motto to create consistently exceptional customer experiences. Our Instructional Design team shares how to think about effective CX training for employees.

Find Your CX Truth

Find Your CX Truth

Diya Sikka, head of CX Accreditation and Training at NPSx, explains how to objectively assess your CX performance. See how well you’re really doing—and create a roadmap to become best in class.

What is CX Training - and Why Does it Matter?

What is CX Training - and Why Does it Matter?

Companies don’t become customer centric without working for it. Learn what CX training is, and how to get it right. Featuring insights from our Instructional Design team at NPSx.