Great CX Leaders Place Customers Ahead of the Profit Imperative
Stanford Swinton, founder of NPSx, joined us to recap his speaking engagement at XI Forum Europe 2022 in London (hosted by InMoment), and to discuss how companies can focus more on customer needs....
Why Customer Experience is Important for Your Business
Studies from Bain & Company show that customers who are promoters of your brand are 2-6x more valuable on average over the course of their customer lifetime, as compared to detractors.