As 2022 draws to a close, we’ve put together some tips to help you finish 2022 on a high note and actively prepare for another innovative year of CX in 2023.
We’re featuring an article from Darci Darnell, Bain & Company’s Global Head of Customer practice, as previously featured in BusinessWorld. Read the article in its original publication here.
Stanford Swinton, founder of NPSx, joined us to recap his speaking engagement at XI Forum Europe 2022 in London (hosted by InMoment), and to discuss how companies can focus more on customer needs....
Studies from Bain & Company show that customers who are promoters of your brand are 2-6x more valuable on average over the course of their customer lifetime, as compared to detractors.