Find Your CX Truth

Find Your CX Truth

Diya Sikka, head of CX Accreditation and Training at NPSx, explains how to objectively assess your CX performance. See how well you’re really doing—and create a roadmap to become best in class.

Building a customer-centric organization? Embrace 4 key leadership behaviors

Building a customer-centric organization? Embrace 4 key leadership behaviors

Featuring insights from Phil Sager, Expert Partner at Bain & Company.

How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times

How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times

Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways. As in previous cycles of historical uncertainty...

Why Customer Experience is Important for Your Business

Why Customer Experience is Important for Your Business

Studies from Bain & Company show that customers who are promoters of your brand are 2-6x more valuable on average over the course of their customer lifetime, as compared to detractors.