Building a customer-centric organization? Embrace 4 key leadership behaviors
Featuring insights from Phil Sager, Expert Partner at Bain & Company.
How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times
Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways. As in previous cycles of historical uncertainty...
Why Customer Experience is Important for Your Business
Studies from Bain & Company show that customers who are promoters of your brand are 2-6x more valuable on average over the course of their customer lifetime, as compared to detractors.