Editor’s Pick: Meet the Third Wave of CX

Editor’s Pick: Meet the Third Wave of CX

We’re featuring an interview with Stanford Swinton, Founder of NPSx, as previously featured on Forbes.com and written by Gary Drenik. Read the article in its original publication here.

How to Build An Effective CX Team

How to Build An Effective CX Team

To win on CX, you need a team. Erin Wallace, CCXP, director at NPSx in the Americas, explains how to structure and support CX within your organization. Spoiler alert: It’s not for the faint of heart.

Don’t Report On Customer Sentiment, Predict It

Don’t Report On Customer Sentiment, Predict It

Holly Felicetta, head of Kinetics℠ AI at NPSx, explains how to predict customer sentiment and improve performance on metrics that matter.

What is CX Training - and Why Does it Matter?

What is CX Training - and Why Does it Matter?

Companies don’t become customer centric without working for it. Learn what CX training is, and how to get it right. Featuring insights from our Instructional Design team at NPSx.

Building Loyalty Through Personalized, Connected Customer Experiences

Building Loyalty Through Personalized, Connected Customer Experiences

Bain experts Maureen Burns and Bill Groves recently explained how companies can use AI to up their CX game. Here’s a recap.

Using Generative AI to Create Marketing Segments of One

Using Generative AI to Create Marketing Segments of One

Generative AI can predict customer needs and drive ultra-personalized marketing and communication.