
How to Create Customer Experience Training for Employees that Actually Works
It takes more than a motto to create consistently exceptional customer experiences. Our Instructional Design team shares how to think about effective CX training for employees.

Find Your CX Truth
Diya Sikka, head of CX Accreditation and Training at NPSx, explains how to objectively assess your CX performance. See how well you’re really doing—and create a roadmap to become best in class.

What is CX Training - and Why Does it Matter?
Companies don’t become customer centric without working for it. Learn what CX training is, and how to get it right. Featuring insights from our Instructional Design team at NPSx.

Building Loyalty Through Personalized, Connected Customer Experiences
Bain experts Maureen Burns and Bill Groves recently explained how companies can use AI to up their CX game. Here’s a recap.

5 Ways to Build Loyalty in Banking and Financial Services
Personalized CX and digital experiences drive NPS in banking and financial services.

10 Ways Generative AI Can Improve Contact Centers
Contact Centers have promising applications for generative AI.