To win on CX, you need a team. Erin Wallace, CCXP, director at NPSx in the Americas, explains how to structure and support CX within your organization. Spoiler alert: It’s not for the faint of heart.

Holly Felicetta, head of Kinetics℠ AI at NPSx, explains how to predict customer sentiment and improve performance on metrics that matter.

It takes more than a motto to create consistently exceptional customer experiences. Our Instructional Design team shares how to think about effective CX training for employees.

Diya Sikka, head of CX Accreditation and Training at NPSx, explains how to objectively assess your CX performance. See how well you’re really doing—and create a roadmap to become best in class.

Companies don’t become customer centric without working for it. Learn what CX training is, and how to get it right. Featuring insights from our Instructional Design team at NPSx.

Bain experts Maureen Burns and Bill Groves recently explained how companies can use AI to up their CX game. Here’s a recap.

Personalized CX and digital experiences drive NPS in banking and financial services.

Contact Centers have promising applications for generative AI.