CX Goes Hand-in-Hand with Employee Engagement
Engaged and inspired workers create winning customer experiences.
The Ultimate CX Dashboard
The creator of the Net Promoter System shares five key dashboard metrics for customer experience.
Building a customer-centric organization? Embrace 4 key leadership behaviors
Featuring insights from Phil Sager, Expert Partner at Bain & Company.
How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times
Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways. As in previous cycles of historical uncertainty...
3 ways CX professionals can prepare for 2023
As 2022 draws to a close, we’ve put together some tips to help you finish 2022 on a high note and actively prepare for another innovative year of CX in 2023.
Great CX Leaders Place Customers Ahead of the Profit Imperative
Stanford Swinton, founder of NPSx, joined us to recap his speaking engagement at XI Forum Europe 2022 in London (hosted by InMoment), and to discuss how companies can focus more on customer needs....