MyCX is your all-in-one subscription for Customer Experience Excellence

From assessing and advancing your business' CX capabilities to developing deeper expertise within your organization, and furthering your knowledge by learning from CX leaders and peers.

MyCX builds on over 3600+ of Customer Experience transformations by Bain & Company.

We have studied and practiced CX for decades, learning through several economic cycles and evolving customer expectations. As a new digital venture from Bain & Company’s Customer Experience practice, we help companies create leading customer experiences through world-class CX technology and training.


What's Included:

MyCX Roadmap & Accreditation

Identify Opportunities for Growth

With an evidence-based methodology and a clear overview of where you stand, our unbiased CX Roadmap and Accreditation process helps you accurately assess your company’s CX Capabilities. Certify and benchmark against global best practices so you can identify actionable opportunities for CX improvements and grow your business faster.

What's included:

- Detailed report on full Current Capabilities 

- 12-month Roadmap of your prioritized initiatives

- Benchmark and learn gaps to best-in-class

- Accreditation Badge to be shared publicly

- Includes a Workshop to develop the Roadmap into your prioritized initiatives

More information >


MyCX Training & Certification

Build your Customer Experience Culture

Mobilize your organization to become a leader in Customer Experience. Train yourself and your teams on CX and NPS fundamentals, inspire behaviors to support positive change, and learn how to deliver exceptional customer experiences and grow your business - faster.

What's included:

- Supported learning journey, by the NPSx team, through in-depth and highly interactive courses

- Upskill your team's CX capabilities

- Earn 'Bain Certified CCX Practitioner' status

Learn more about our courses here >


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MyCX Community

Your Global CX Community Membership

Want to accelerate your progress? Then you want to join the NPS Loyalty Forum and the digital Community of the world’s best CX leaders. Learn from a global network of peers and CX experts, access the latest case studies, best practices and tools, and get immediate feedback on your action plans.

What's included:

- Year-round in-person NPS Loyalty Forum events

- A dedicated Bain Mentor to advise you

- A hand-chosen CX peer to learn from 

- Community Small Groups
- All other CX community programming (webinars, events, etc.)


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