Customer Experience Solutions

The first and only Bain-standard CX training and certification program in the world, launched by NPSx℠

All our training courses and certificates are designed to engage you and your team in the purpose of customer advocacy, teach fundamentals, and lay the foundation for deep CX disciplines.

 
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Our library of CX certification programs

Develop deep expertise in the most critical customer experience disciplines and gain a Bain-certification (CCX) with seven essential courses plus a capstone exam:

In today’s world, customer expectations are changing rapidly and the CX function is evolving at the same pace.

Build a purpose-led culture, set the right corporate standards, and develop the most capable customer experience leaders in the industry.

What do you get?

All courses and individual certificate programs

  • Access to the our library of CX certificate programs and courses

  • On-demand: start and access your training anytime, anywhere

  • Online ‘bite-sized’ content that fits into your busy schedule

  • Engaging, practical, and immersive experience

  • Unparalleled training designed for real-world application

  • Contains a mix of videos, reading, knowledge checks, case studies and interactive exercises

Certification

  • Become a Bain Certified CX Practitioner (CCX) by completing all certificate programs and passing a capstone exam

  • Practitioner certificate

  • Badge

Community

  • Lifelong learning with true peers

  • Community forum and discussion boards

  • Tailored Bain-led curriculum of content

  • Member case studies and discussions

  • Job boards and career opportunity sharing

  • NPSx training resources and toolkits

  • CX training and development implementation methods

frequently asked questions

Our training is available for individuals and companies

Training for Myself

  • All courses & certificate programs
  • Bain Certified CX Practitioner Certification (CCX)
  • Community access
Monthly Cancel anytime $49.99/month Subscribe Now Annual $599.88/year 19% discount $499.99/year Subscribe Now

Small team (up to 10 people)

  • If you run a team that only needs ten or fewer training licenses, our tiered pricing options will be perfect for you. And you can buy them right here
Buy Now

Enterprise (10+ people)

  • For larger teams that need more than ten training licenses, please get in touch. By understanding your exact needs, we can deliver the right package for you.
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Ready to identify CX opportunities faster and find out what delights your customers?

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