Customer Experience Solutions

The first and only Bain-standard CX training and certification program in the world, launched by NPSx℠

All our training courses and certificates are designed to engage you and your team in the purpose of customer advocacy, teach fundamentals, and lay the foundation for deep CX disciplines.

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Important Announcement: Change in Training Services
We would like to inform our valued customers that as of December 2023, NPSx has made the strategic decision to discontinue offering individual training courses. Our focus has shifted exclusively to providing comprehensive support for enterprise training clients as part of our MyCX subscription service.
This change allows us to concentrate our resources and expertise on delivering enhanced services to CX leaders and their teams.
For any inquiries or further information, please feel free to contact our support team at [email protected].

Thank you for your continued trust and partnership,
The NPSx Team

What do you get?

Training courses

  • Access to our seven core CX certificate programs and courses
  • On-demand: start and access your training anytime, anywhere
  • Online ‘bite-sized’ content that fits into your busy schedule (1-3 hours per course)
  • Engaging, practical, and immersive experience
  • Unparalleled training designed for real-world application
  • Contains a mix of videos, reading, knowledge checks, case studies and interactive exercises


  • Become a Bain Certified CX Practitioner (CCX) by completing all seven certificate programs and passing a capstone exam
  • Earn a CX Practitioner certificate and badge to share on your professional networks


  • Lifelong learning with true peers, in a vibrant social and professional network
  • Community forum and discussion boards
  • Tailored Bain-led curriculum of content
  • Member case studies and discussions
  • Job boards and career opportunity sharing
  • NPSx training resources and toolkits
  • CX training and development implementation methods




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Frequently Asked Questions

  • When do courses happen?

    Courses are on-demand. You can purchase and start a course at any time.
  • How will the courses be delivered?

    Our courses consist of ‘bite-sized’ content that caters to busy schedules. The content and user experience is engaging, practical, and immersive. Courses contain a mix of videos, reading, knowledge checks, case studies and interactive exercises. You can start and access your course anytime, anywhere.

    The time to complete each course varies depending on learning styles. Please see estimates for each course below:

    • Winning through Customer Experience: CX and NPS Fundamentals – 3.5-4.5 hours
    • Customer Insights and Analytics – 2-3 hours
    • Earned Growth and Customer Economics – 3-4 hours
    • Customer Strategy – 1.5-2.5 hours
    • Customer Experience Design – 1.5-2.5 hours
    • Executing Change – 1.5-2.5 hours
    • Customer Journey Management – 1-2 hours

    At the end of each course there is also a multiple-choice test, for which we allow up to 90 minutes but most users typically complete in less time

  • What is the course language?

    You can access our certifications in many different languages including English, Spanish, and Portuguese. Get in touch to see our full list.

    NOTE: Some images and interactive sections of our courses cannot currently be translated. So these will remain in English for the time being.

  • What do your certifications cover?

    Each carefully designed certification helps develop the skills and capabilities employees and CX practitioners need to win – and delight – their customers. Our library of certifications is constantly evolving, so for an up-to-date overview of ones currently available, please visit our certification library and download the brochures for more details.
  • Do I earn a certification for each course?

    A certificate of completion is earned after passing each series of courses (also known as a learner path).

    To be become a Bain Certified CX Practitioner, you must complete all seven core learner paths, then pass the final exam to earn your certification and CCX badge

  • Can I take just one course?

    You can take as many or as few courses as you like. The Winning through Customer Experience: CX and NPS Fundamentals learner path is a great place to start, this course is intended to orient learners to the latest frameworks and best practices in CX and NPS.

  • Can I receive CPE/CEU credit?

    If you are seeking CPE/CPU credit to maintain another credential, you will need to review each certification program’s individual requirements to determine if the NPSx curriculum satisfies their credential maintenance policy. Our learning objectives can help you make that determination.

Our library of CX certification programs

Develop deep expertise in the most critical customer experience disciplines and gain a Bain-certification (CCX) with seven essential courses plus a capstone exam:

In today’s world, customer expectations are changing rapidly and the CX function is evolving at the same pace.

Build a purpose-led culture, set the right corporate standards, and develop the most capable customer experience leaders in the industry.

Ready to identify CX opportunities faster and find out what delights your customers?

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