
Expert level course

Knowledge checks / quiz and final test

Certificate of completion
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Access to the CX community and course resources (with Premium Connect subscription)

1–3 hours, plus 90-minute final test

Competency assessments
Learning objectives
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Communicate the true economic value of your customers and unlock the earned growth potential
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Translate customer data into bottomline financial impact
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Create a compelling and precise business case for improving the customer experience
Course
1
Introduction to Customer Economics
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Understand the importance of linking customer data to financial data
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See how customer happiness translates into value for the company
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Develop a business case and total value opportunity for enhancing the customer experience
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Identify other ways to measure and track customer health
Course
2
Demonstrating CX Value through Data Analysis and Earned Growth
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Learn why segmentation is critical for customer economic analysis
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Discover the elements of good profits and bad profits
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Develop a business case for improving CX
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Learn how to calculate earned growth
NPSx training is for…

CX Practitioners and Teams
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Bain Certified CX Practitioner accreditation
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Seven full certification programs and capstone exam
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On-demand: start and access your training anytime, anywhere
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Timing: 1–3 hours per course
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Online ‘bite-sized’ content that caters to your busy schedule
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Access to CX professional level NPSx community, resources, and case studies
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Engaging, practical, and immersive experience
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Rigorous, in-depth content resulting in comprehensive understanding

Organizations
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Certificate of completion for all learners
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On-demand and cohort-based training
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Timing: 1–3 hours with flexible start / end dates for 100+ learners
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Engaging, practical, and immersive experience
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Access to NPSx community, resources, and case studies
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Branded and customized to your corporate goals
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Learner tracker and reporting
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Learning activation workshop options
