Earned Growth and Customer Economics — NPSx by Bain & Company

This certification is made up of two courses, with exercises after each one to help you apply your learnings in your day-to-day work. There will also be a final test to show your mastery of the subject.

All our courses have been carefully designed to engage you and your teams in three practical ways:

01 To learn the purpose of customer advocacy
02 To teach the fundamentals of CX
03 Help to lay the foundations for deep expertise across core CX disciplines

Expert level course

Expert level course

Quiz

Knowledge checks / quiz and final test

Certificate of completion

Certificate of completion

Self Transendence

Access to the CX community and course resources (with Premium Connect subscription)

1–3 hours, plus 90-minute final test

Assessment-46

Competency assessments

Learning objectives

Communicate the true economic value of your customers and unlock the earned growth potential
Translate customer data into bottomline financial impact
Create a compelling and precise business case for improving the customer experience

Course

1

Introduction to Customer Economics

Understand the importance of linking customer data to financial data
See how customer happiness translates into value for the company
Develop a business case and total value opportunity for enhancing the customer experience
Identify other ways to measure and track customer health

Course

2

Demonstrating CX Value through Data Analysis and Earned Growth

Learn why segmentation is critical for customer economic analysis
Discover the elements of good profits and bad profits
Develop a business case for improving CX
Learn how to calculate earned growth

NPSx training is for…

CX Practitioners and Teams

CX Practitioners and Teams

Bain Certified CX Practitioner accreditation
Seven full certification programs and capstone exam
On-demand: start and access your training anytime, anywhere
Timing: 1–3 hours per course
Online ‘bite-sized’ content that caters to your busy schedule
Access to CX professional level NPSx community, resources, and case studies
Engaging, practical, and immersive experience
Rigorous, in-depth content resulting in comprehensive understanding

Subscribe to training for myself

Organizations

Organizations

Certificate of completion for all learners
On-demand and cohort-based training
Timing: 1–3 hours with flexible start / end dates for 100+ learners
Engaging, practical, and immersive experience
Access to NPSx community, resources, and case studies
Branded and customized to your corporate goals
Learner tracker and reporting
Learning activation workshop options

Find out more about training for my team