
Expert level course

Knowledge checks / quiz and final test

Certificate of completion
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Access to the CX community and course resources (with Premium Connect subscription)

1–3 hours, plus 90-minute final test

Competency assessments
Learning objectives
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Describe the two key components of customer strategy – “where to play” and “how to win”
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Apply these components using techniques such as segmentation, driver analysis, prioritization frameworks, etc.
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Distinguish between corporate and customer strategy
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Recall other key considerations to set up for success when developing customer strategy
Course
1
Where to Play – Prioritizing Customers Segments, Wants, and Needs
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Discover the different ways you can segment your customer base
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Learn to distinguish between corporate and customer strategy
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Identify elements of digital disruption
Course
2
How to Win – Prioritizing Product and Journey Features
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Learn how to define Customer Experience Taxonomy
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Understand how to apply the C.I.T. prioritization framework
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Identify how to set targets for your priority segments
NPSx training is for…

CX Practitioners and Teams
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Seven full certification programs and capstone exam
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On-demand: start and access your training anytime, anywhere
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Timing: 1–3 hours per course
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Online ‘bite-sized’ content that caters to your busy schedule
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Access to CX professional level NPSx community, resources, and case studies
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Engaging, practical, and immersive experience
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Rigorous, in-depth content resulting in comprehensive understanding

Organizations
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Certificate of completion for all learners
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On-demand and cohort-based training
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Timing: 1–3 hours with flexible start / end dates for 100+ learners
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Engaging, practical, and immersive experience
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Access to NPSx community, resources, and case studies
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Branded and customized to your corporate goals
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Learner tracker and reporting
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Learning activation workshop options
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