![Expert level course](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Star-Head.png)
Expert level course
![Quiz](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Quiz.png)
Knowledge checks / quiz and final test
![Certificate of completion](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Business_Award2_Unoutlined_Clear.png)
Certificate of Completion
![Self Transendence](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/EOV_B2C_SelfTransendence_Unoutlined_Clear(x5).png)
Access to online CX community and course resources (with Premium Connect subscription)
![clock](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/clock.png)
1–3 hours, plus 90-minute final test
![Assessment-46](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Assessment-46.png)
Competency assessments
Learning objectives
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Identify customer and organizational considerations for executing change
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Scale CX solutions effectively
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Organize cross-functional teams
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Transition from “change” to “business-as-usual” CX management
Course
1
Prioritizing Change
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Build on your understanding of the Net Promoter System and utilizing the feedback loop to identify when change is required
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Discover frameworks to help determine which change initiatives should be prioritized and scaled
Course
2
Executing Change Successfully
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Discover how successful change execution is enabled by an effective operating structure and communications plan
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Learn how to proactively identify and mitigate change execution risk
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Understand how to build an execution roadmap incorporating Agile ways of working
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Identify the components of effective performance measurement in order to track the success of your change initiative
![Customer Journey Management](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/CX+colleagues+considering+customer+journey+management.png)