Executing Change Certification — NPSx℠ by Bain & Company

This certification is made up of two courses, with exercises after each one to help you apply your learnings in your day-to-day work. There will also be a final test to show your mastery of the subject.

Our courses are meticulously crafted to captivate and involve both you and your teams through three hands-on approaches:

01 Identify customer and organizational considerations for executing change
02 To teach the fundamentals of CX
03 Help to lay the foundations for deep expertise across core CX disciplines

Expert level course

Expert level course

Quiz

Knowledge checks / quiz and final test

Certificate of completion

Certificate of Completion

Self Transendence

Access to online CX community and course resources (with Premium Connect subscription)

1–3 hours, plus 90-minute final test

Assessment-46

Competency assessments

Learning objectives

Identify customer and organizational considerations for executing change
Scale CX solutions effectively
Organize cross-functional teams
Transition from “change” to “business-as-usual” CX management

Course

1

Prioritizing Change

Build on your understanding of the Net Promoter System and utilizing the feedback loop to identify when change is required
Discover frameworks to help determine which change initiatives should be prioritized and scaled

Course

2

Executing Change Successfully

Discover how successful change execution is enabled by an effective operating structure and communications plan
Learn how to proactively identify and mitigate change execution risk
Understand how to build an execution roadmap incorporating Agile ways of working
Identify the components of effective performance measurement in order to track the success of your change initiative

NPSx training is for…

CX Practitioners and Teams

CX Practitioners and Teams

Bain Certified CX Practitioner accreditation
Seven full certification programs and capstone exam
On-demand: start and access your training anytime, anywhere
Timing: 1–3 hours per course
Online ‘bite-sized’ content that caters to your busy schedule
Access to CX professional level NPSx community, resources, and case studies
Engaging, practical, and immersive experience
Rigorous, in-depth content resulting in comprehensive understanding

Subscribe to training for myself

Organizations

Organizations

Certificate of completion for all learners
On-demand and cohort-based training
Timing: 1–3 hours with flexible start / end dates for 100+ learners
Engaging, practical, and immersive experience
Access to NPSx community, resources, and case studies
Branded and customized to your corporate goals
Learner tracker and reporting
Learning activation workshop options

Find out more about training for my team