![Expert level course](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Star-Head.png)
Expert level course
![Quiz](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Quiz.png)
Knowledge checks/quiz and final test, with thought exercises after every chapter to apply learnings to organizational context
![Certificate of completion](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Business_Award2_Unoutlined_Clear.png)
Certificate of completion
![Self Transendence](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/EOV_B2C_SelfTransendence_Unoutlined_Clear(x5).png)
Access to the CX community and course resources (with Premium Connect subscription)
![clock](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/clock.png)
1-3 hours, plus 90-minute final test
![Assessment-46](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Assessment-46.png)
Competency assessments
Learning objectives
-
Ensure successful standup of customer journeys
-
Identify capabilities to support customer journeys while alleviating problems with existing journeys
-
Embed new ways of working to ensure journey managers deliver as cross-functional, Agile teams
-
Identify governance and operating rhythms to deliver a successful customer journey
Course
1
Introduction to Customer Journeys
-
Define customer journeys and explore the taxonomy for customer success
-
Identify the elements of a customer journey
-
Discover the cross-functionality of customer journeys
Course
2
Setting up Customer Journeys for Success
-
Discover the key steps needed to set up successful customer journeys
-
Understand the makeup of a customer journey team
Course
3
Capabilities and Agile Operating Rhythms
-
Discover common issues with customer journeys
-
Review the five capabilities that address journey issues
-
Explore how creating a robust, agile operating rhythm is essential for orchestrating journeys and the supporting capabilities
![CX and NPS Fundamentals](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/CX+coleague+in+yellow+top-1.png)