![Quiz](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Quiz.png)
Knowledge checks / quiz
![Certificate of completion](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Business_Award2_Unoutlined_Clear.png)
Certificate of completion
![Self Transendence](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/EOV_B2C_SelfTransendence_Unoutlined_Clear(x5).png)
Access to the CX community and resources (with Premium Connect subscription)
![clock](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/clock.png)
2.5–3 hours
![Assessment-46](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Assessment-46.png)
Competency assessments
Learning objectives
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Deliver on the company value of customer obsession
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Define elements of a customer-centric company and culture
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Explore team behaviors to support positive change
Course
1
Winning on Purpose: Introduction to CX (required)
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Understand what a company's purpose should be (and how it's different from the way most companies think about purpose today)
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Learn why 'enriching the lives of customers' is the only purpose that consistently wins over time
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Define 'customer experience' and identify how the Net Promoter Score (NPS) can be used as a CX metric
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Learn what it means to ‘be customer centric,’ using examples and applying the concept to your organization
![Winningon-2](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Winningon-2.jpg)
Course
2
NPS Fundamentals (required)
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Learn about the Net Promoter Score (NPS) and the value it brings
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Find out what it takes to move beyond the score to the Net Promoter System to deliver a superior customer experience
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Understand impact the Net Promoter System has on an organization and your own role
Course
3
NPS Fundamentals for People Managers (elective)
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Apply the Listen, Learn, Act Framework to manager roles and responsibilities
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Identify tactics to support internal and external operations as steps of a closed feedback loop
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Reflect on your current role and topics presented in this course
Course
4
NPS Fundamentals for Customer Facing Roles (elective)
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Apply the Listen, Learn, Act Framework to customer facing roles and responsibilities
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Identify tactics to support internal and external operations as steps of a closed feedback loop
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Reflect on your current role and topics presented in this course
Course
5
NPS Fundamentals for Non-Customer Facing Roles (elective)
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Apply the Listen, Learn, Act Framework to non-customer facing roles and responsibilities
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Identify tactics to support internal operations as steps of a closed feedback loop
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Reflect on your current role and topics presented in this course
![Customer Insights and Analytics](https://25655176.fs1.hubspotusercontent-eu1.net/hubfs/25655176/Women+shopping.png)