CX Training for teams

Engage your teams in the purpose of customer advocacy, teach fundamentals and develop deep CX expertise.


We offer customized learner journeys:

Training for all employees

Our training is based on Fred Reichheld’s must-read book, “Winning on Purpose: The Unbeatable Strategy of Loving Customers”.

Learn how to deliver on the company value of customer obsession, define elements of a customer-centric company and culture, and inspire team behaviors to support positive change.

Training for teams

Develop deep expertise in the most critical customer experience disciplines and gain a Bain-certification (CCX) with seven essential courses plus a capstone exam:

• CX and Net-Promoter-Score® Fundamentals

• Customer Insights and Analytics

• Earned Growth and Customer Economics

• Customer Experience Design

• Executing Change

• Customer Strategy 

• Customer Journey Management

Customization options

Enterprise-level subscribers only

  • Content tailored to B2B or B2C businesses

  • White labeling and branding, specific to your organization

  • A “welcome video” by your company CEO / CXO for learners

  • Company-specific introductions and reflection for each chapter

  • Case study examples of your own customers

Here’s what other clients have to say

Benefits of CX training and certification

• Better employee engagement on your customer purpose

• Common language and CX practices across your organization

• Deeper expertise from your core CX practitioners

Why CX training and Certification?

In today’s world, customer expectations are changing rapidly and the CX function is evolving at the same pace. Build a purpose-led culture, set the right corporate standards, and develop the most capable customer experience leaders in the industry.

Online community and peer support

As a course participant and Bain-certified practitioner, participants also get access to an extensive online community of peers and expert practitioners. These communities help participants to solve real customer challenges with the support of other CX leaders from Bain and beyond.

Why NPSx℠?

Our courses reflect the extensive work Bain & Company has done with clients over the last decades including over 3,600 Net Promoter System® and CX projects across regions and industries and the best of Bain’s learning approach.