Why CX Roadmap?
-
Obtain an unbiased audit with an outside-in view on capability gaps and solutions to resolve challenges
-
Help Boards, Executive Teams and CX functions drive Customer Capability
-
Understand where your organization compares in the journey towards Customer Leadership
-
Identify actionable opportunities for investment and better resource allocation
-
Develop a roadmap to consistently achieve the CX Gold Standard
How It Works
-
Our CX Advance Framework℠ is the starting point for your roadmap and serves as a north star when measuring Customer Experience capabilities
-
NPSx experts will work with your team to gather evidence about your current capabilities and provide an assessment, comparing you to cross-industry and industry best practices
-
We will then share recommendations for future improvement and capabilities
What’s Included
-
Full assessment and explanation of your performance across key pillars of the CX framework
-
Individualized recommendations on how to improve your score over the next twelve months
-
NPSx Certificate and Badge valid for 12 months, renewed annually upon review
