Editor’s Pick: Meet the Third Wave of CX
We’re featuring an interview with Stanford Swinton, Founder of NPSx, as previously featured on Forbes.com and written by Gary Drenik. Read the article in its original publication here.
Great CX Leaders Place Customers Ahead of the Profit Imperative
Stanford Swinton, founder of NPSx, joined us to recap his speaking engagement at XI Forum Europe 2022 in London (hosted by InMoment), and to discuss how companies can focus more on customer needs....