7 Ways Retailers Drove Loyalty and Increased NPS

7 Ways Retailers Drove Loyalty and Increased NPS

Compared to other industries, UK retailers significantly increased NPS between 2019 and 2023. Here’s how.

5 Ways to Build Loyalty in Banking and Financial Services

5 Ways to Build Loyalty in Banking and Financial Services

Personalized CX and digital experiences drive NPS in banking and financial services.

10 Ways Generative AI Can Improve Contact Centers

10 Ways Generative AI Can Improve Contact Centers

Contact Centers have promising applications for generative AI.

5 Ways Banks Can Activate Their High-Value Customers

5 Ways Banks Can Activate Their High-Value Customers

CX Goes Hand-in-Hand with Employee Engagement

CX Goes Hand-in-Hand with Employee Engagement

Engaged and inspired workers create winning customer experiences.

The Ultimate CX Dashboard

The Ultimate CX Dashboard

The creator of the Net Promoter System shares five key dashboard metrics for customer experience.

The Tipping Point for AI in Customer Experience

The Tipping Point for AI in Customer Experience

Get the scoop on AI's evolution and learn how it will transform the CX landscape.

Revolutionize CX and more with Generative AI

Revolutionize CX and more with Generative AI

Bain experts explain how new AI tools can revolutionize CX and service operations.