Bain experts Maureen Burns and Bill Groves recently explained how companies can use AI to up their CX game. Here’s a recap.
Generative AI can predict customer needs and drive ultra-personalized marketing and communication.
Compared to other industries, UK retailers significantly increased NPS between 2019 and 2023. Here’s how.
Personalized CX and digital experiences drive NPS in banking and financial services.
Contact Centers have promising applications for generative AI.