How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times
Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways. As in previous cycles of historical uncertainty...
3 ways CX professionals can prepare for 2023
As 2022 draws to a close, we’ve put together some tips to help you finish 2022 on a high note and actively prepare for another innovative year of CX in 2023.
Editor’s Pick: In Turbulent Times, Be Remarkable for your Customers
We’re featuring an article from Darci Darnell, Bain & Company’s Global Head of Customer practice, as previously featured in BusinessWorld. Read the article in its original publication here.