Customer Experience AI: 5 Approaches to Enhance Your CX Strategy
By leveraging Artificial Intelligence (AI), businesses can gain valuable insights into customer behavior, personalize customer experiences, and provide proactive solutions to them.
Building a customer-centric organization? Embrace 4 key leadership behaviors
Featuring insights from Phil Sager, Expert Partner at Bain & Company.
Achieve Excellence with CX Training
Delivering exceptional customer experience (CX) is a skill and that means it can be trained and developed, like other abilities.
How to Win in Customer Experience
Explore six ways to become more customer centric and deliver winning experiences.
How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times
Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways. As in previous cycles of historical uncertainty...
3 ways CX professionals can prepare for 2023
As 2022 draws to a close, we’ve put together some tips to help you finish 2022 on a high note and actively prepare for another innovative year of CX in 2023.
Editor’s Pick: In Turbulent Times, Be Remarkable for your Customers
We’re featuring an article from Darci Darnell, Bain & Company’s Global Head of Customer practice, as previously featured in BusinessWorld. Read the article in its original publication here.
Great CX Leaders Place Customers Ahead of the Profit Imperative
Stanford Swinton, founder of NPSx, joined us to recap his speaking engagement at XI Forum Europe 2022 in London (hosted by InMoment), and to discuss how companies can focus more on customer needs....