Editor’s Pick: Meet the Third Wave of CX

Editor’s Pick: Meet the Third Wave of CX

We’re featuring an interview with Stanford Swinton, Founder of NPSx, as previously featured on Forbes.com and written by Gary Drenik. Read the article in its original publication here.

How to Create Customer Experience Training for Employees that Actually Works

How to Create Customer Experience Training for Employees that Actually Works

It takes more than a motto to create consistently exceptional customer experiences. Our Instructional Design team shares how to think about effective CX training for employees.

What is CX Training - and Why Does it Matter?

What is CX Training - and Why Does it Matter?

Companies don’t become customer centric without working for it. Learn what CX training is, and how to get it right. Featuring insights from our Instructional Design team at NPSx.

Building Loyalty Through Personalized, Connected Customer Experiences

Building Loyalty Through Personalized, Connected Customer Experiences

Bain experts Maureen Burns and Bill Groves recently explained how companies can use AI to up their CX game. Here’s a recap.

Using Generative AI to Create Marketing Segments of One

Using Generative AI to Create Marketing Segments of One

Generative AI can predict customer needs and drive ultra-personalized marketing and communication.

7 Ways Retailers Drove Loyalty and Increased NPS

7 Ways Retailers Drove Loyalty and Increased NPS

Compared to other industries, UK retailers significantly increased NPS between 2019 and 2023. Here’s how.