Frequently asked questions

1. Log into your profile

2. To update your name or password select ‘Profile’

3. To update your address, please select ‘Address’

You can change your payment details by logging into your profile and then selecting ‘Payment’.

You can change your subscription by emailing us at least 10 days before your next payment is due. We will then modify your access rights and adjust your payment accordingly.  

To cancel your subscription, please follow the steps below:

1. Log in to your account profile – https://www.npsx.com/npsx-members-login – with your email address (you will receive a one-time password)

2. Click on ‘Subscriptions’

3. Click on the subscription you would like to cancel

4. Click ‘Cancel Subscription’

5. Confirm your cancellation by selecting a reason and then clicking ‘Cancel Subscription’ in the pop up window

You will receive an email confirming that your subscription has been cancelled. We would really appreciate you providing any feedback using the link in your email.

Sorry, we do not offer refunds.

Courses are on-demand. You can purchase and start a course at any time.

Our courses consist of ‘bite-sized’ content that caters to busy schedules. The content and user experience is engaging, practical, and immersive. Courses contain a mix of videos, reading, knowledge checks, case studies and interactive exercises. You can start and access your course anytime, anywhere.

The time to complete each course varies depending on learning styles. Please see estimates for each course below:

- Winning on Purpose – CX NPS

- Fundamentals (2.5-3 hours)

- Customer Insights and Analytics (1.5 hours)

- Earned Growth and Customer Economics (1.5 hours)

- Customer Experience Design (1.5 hours)

- CX Build and Execution (1.5 hours)

- Customer Strategy (1.5 hours)

You can access our certifications in many different languages including English, Spanish, and Portuguese. Get in touch to see our full list.

NOTE: Some images and interactive sections of our courses cannot currently be translated. So these will remain in English for the time being.

Live facilitated sessions will be part of the community experience under the “premium connect” package only. Standard courses have no live or in person sessions.

We offer facilitated and train-the-trainer options for teams. Contact us to learn more.

Each carefully designed certification helps develop the skills and capabilities employees and CX practitioners need to win – and delight – their customers. Our library of certifications is constantly evolving, so for an up-to-date overview of ones currently available, please visit our certification library and download the brochures for more details.

A certificate of completion is earned after passing each course. 

To become a Certified CX Practitioner, you must subscribe to the “premium” and “premium connect” package and complete a minimum of seven courses and pass the final exam(s) to earn your certification and badge.  

Each carefully designed certification helps develop the skills and capabilities employees and CX practitioners need to win – and delight – their customers. Our library of certifications is constantly evolving, so for an up-to-date overview of ones currently available, please visit our certification library and download the brochures for more details.

You can take as many or as little courses as you would like. Winning through Customer Experience – CX & NPS Fundamentals courses are a great place to start and orientation to CX and the fundamentals of the Net Promoter System (Bain & Co.’s Listen, Learn & Act framework).

Yes!  For companies and teams, we know that sustainable growth begins and ends with the customer, and we have the training, insights and tools to help deliver on bold growth ambitions.

Contact us to learn more and discuss options to customize and white-label for your organization.

If you are seeking CPE/CPU credit to maintain another credential, you will need to review each certification program’s individual requirements to determine if the NPSx curriculum satisfies their credential maintenance policy. Our learning objectives can help you make that determination.

Our courses are available to anyone to take. We highly encourage taking Winning through Customer Experience – CX Fundamentals and NPS Fundamentals before taking any subsequent course(s); this is a short course intended to orient learners to the latest frameworks and best practices in CX and NPS.

The subsequent courses are designed to help professionals to enhance their impact and advance their careers by building deep expertise on the most critical disciplines of Customer Experience Management and learning Bain’s latest and best practices.