How AI is transforming the customer experience

  • Enabling greater focus on growth-oriented tasks from the front lines

  • Creating fresh opportunities for business growth through personalization

  • Impacting cost base by automating repeatable high volume, low-value tasks

  • Increasing customer usage of digital self-service channels

  • Improving customer satisfaction through more engaging experiences, quicker service times, and better problem solving

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  • Stay ahead of the curve in the rapidly evolving landscape of CX and AI

  • Learn from real-world use cases and discover how to implement Generative AI responsibly and ethically

  • Ensure the most valuable outcomes for your customers, employees, and stakeholders


OpenAI and Bain and Company

NPSx brings together the best of Bain's customer thinking. Now you can benefit from the global services alliance between Bain and OpenAI. This brings together OpenAI’s industry-leading artificial intelligence tools and platforms with Bain’s strategic guidance and digital implementation capabilities.

Read more about the Bain and OpenAI services alliance here