Wednesday, 28th February
Day one starts with our host Santander's opening session, providing invaluable insights into their strategic approach to Customer Experience (CX). The morning continues with an Fireside Chat featuring Cabify, offering unique insights into CX innovation for a company that was born in the digital age. After an Interactive GenAI Workshop, we will host a networking lunch, and a session on Santander's CX global success stories, providing attendees with tangible takeaways and actionable strategies. The day continues with breakout groups and moderated discussions, offering a personalized approach to addressing critical CX challenges, followed by an exploration of the Third Wave of CX, delving into the use of predictive analytics for enhanced strategies. After some free time, we will meet for a special dinner at the renowned Restaurant Filandon.
Thursday, 29th February
Day two starts with Santander's session on Behavioral Economics, unraveling its profound impact on CX strategies. The morning continues with moderated discussions addressing CX culture challenges, loyalty economics, and effective journey and data management strategies. These discussions empower participants with actionable strategies and insights. The event concludes with a closing session for final thoughts and reflections, providing attendees with a synthesized understanding of key takeaways and a personalized roadmap for implementing learned strategies.
Access the most effective CX thinking, learn from your peers and elevate your brand
Back and bigger than ever, the 2024 NPS® Loyalty Forum has been designed to improve your approach to enriching your customer’s lives by giving you access to the best practices of the Net Promoter System. You can share experiences, network with the experts and learn from your peers.
Plus, our unique program of activities for 2024 includes exclusive digital events and valuable, active mentoring. Giving you the actionable insights you need to provide a more rewarding experience for your customers – and drive ongoing business success.