Expert level course

Expert level course


Knowledge checks / quiz and final test

Certificate of completion

Certificate of Completion

Self Transendence

Access to online CX community and course resources (with Premium Connect subscription)


1–3 hours, plus 90-minute final test


Competency assessments

Learning objectives

  • Identify build considerations for CX design

  • Scale CX solutions effectively

  • Organize cross-functional teams

  • Transition from “change” to “business-as-usual” CX management



Building Change at Scale

  • Discover frameworks to help you decide whether to invest in an initiative at scale

  • Learn what it takes to be successful in executing that change



Executing Change Successfully

  • Learn how to proactively manage and mitigate execution risks

  • Discover how high-velocity execution can be supported by agile ways of working

  • Understand the importance of communication and the implementation of  continuous improvements

  • Learn how technology, training, and phasing of launch can support execution

NPSx training is for…

CX Practitioners and Teams

CX Practitioners and Teams

  • Bain Certified CX Practitioner accreditation

  • Seven full certification programs and capstone exam

  • On-demand: start and access your training anytime, anywhere

  • Timing: 1–3 hours per course

  • Online ‘bite-sized’ content that caters to your busy schedule

  • Access to CX professional level NPSx community, resources, and case studies

  • Engaging, practical, and immersive experience

  • Rigorous, in-depth content resulting in comprehensive understanding



  • Certificate of completion for all learners

  • On-demand and cohort-based training

  • Timing: 1–3 hours with flexible start / end dates for 100+ learners

  • Engaging, practical, and immersive experience

  • Access to NPSx community, resources, and case studies

  • Branded and customized to your corporate goals

  • Learner tracker and reporting

  • Learning activation workshop options

Customer Journey Management

Certificate Program 7

Customer Journey Management