Explore transformative customer experience strategies in this comprehensive webinar, where industry experts delve into the dynamics of customer personalization, analytics, and long-term value creation.

View our on-demand NPSx webinar, featuring Bain & Company customer experience (CX) expert:

Maureen Burns | Senior Partner in Bain’s Customer practice out of the Boston office. She is one of Bain’s foremost experts on the Net Promoter System and Customer Loyalty.  At Bain, she focuses on customer issues across retail banking, payments, insurance and brokerage. She co-authored the best-selling business book Winning on Purpose together with Fred Reichheld and Darci Darnell.

Bill Groves | Senior Advisor at Bain & Company. Bill has has more than 20 years of experience delivering technology and data-enabled solutions. Before joining Bain, Bill served as Chief Data and Analytics Officer at Walmart, Chief Data Scientist roles at Honeywell and Dun & Bradstreet.

In this session, we explore: 

• Comprehensive insights on building customer loyalty through personalized experiences.
• The importance of gaining a 360-degree view of customers for effective personalization.
• Strategies leveraging analytics for understanding customer needs and promoting swift adaptation.
• Prioritizing a value-driven approach over short-term revenue for long-term customer loyalty.
  
  

Learn with NPSx today and elevate your approach to customer experience.