Revolutionizing CX & Service Operations through Generative AI

View this recorded webinar featuring Bain & Company customer experience (CX) experts:

Jeff Katzin | Partner and Leader in Media & Technology, Customer Strategy & Marketing and Performance Improvement Practice

Robert Levy | Expert Partner and Leader in Financial Services and Performance Improvement Practice

In this session, our experts explore: 

• How organizations can approach getting started with this new technology
• Live demos utilizing generative AI tools, including ChatGPT, Chat bots, and Whisper
• How generative AI tools could be applied in use cases for CX and Contact Centers
  
  

Our experts also answer questions from webinar attendees and share Bain & Company's approach to using AI tools like ChatGPT in our partnership with OpenAI, sharing live demos and overviewing use cases for CX and Contact Centers.