Revolutionizing CX & Service Operations through Generative AI
View this recorded webinar featuring Bain & Company customer experience (CX) experts:
Jeff Katzin | Partner and Leader in Media & Technology, Customer Strategy & Marketing and Performance Improvement Practice
Robert Levy | Expert Partner and Leader in Financial Services and Performance Improvement Practice
In this session, our experts explore:
- How organizations can approach getting started with this new technology
- Live demos utilizing generative AI tools, including ChatGPT, Chat bots, and Whisper
- How generative AI tools could be applied in use cases for CX and Contact Centers
Our experts also answer questions from webinar attendees and share Bain & Company's approach to using AI tools like ChatGPT in our partnership with OpenAI, sharing live demos and overviewing use cases for CX and Contact Centers.
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