Is your organization ready for the Third Wave of CX?

View our on-demand NPSx webinar, featuring Bain & Company customer experience (CX) expert:

Stanford Swinton, Founder of NPSx, leads an insightful discussion on navigating the ever-changing landscape of customer experience. The third wave of CX has arrived, bringing with it a new era of customer-focused technologies that are more crucial than ever before. Are you ready to embrace these cutting-edge advancements?

Discover what will distinguish your organization in the eyes of your customers, ensuring a personalized and seamless experience throughout their entire journey with your brand. Learn how successful brands are leveraging AI and data strategically within CX to outpace the competition and regain customer loyalty.

This session also features CX experts and practitioners during a panel discussion:

Shelly Chandler  | Bain CCX, EvolveCX

Shelly is a senior customer experience strategist and advisor delivering proven business results that increase revenue, reduce costs and enhance customer advocacy, working primarily with small-to-mid-size businesses that need to establish their CX practices and strategies.  Her experience creating and leading CX functions at brands such as PNC Bank, Wells Fargo, Moen, Penske and American Tire have led her form her own CX advisory firm in 2022, EvolveCX.

Musa Hanhan | Bain CCX, Experiente

Musa brings recognized customer experience, design, and strategy expertise to global organizations of all shapes and sizes. His experience designing and managing CX practices at renowned companies, such as Genesys, VMware, and Korn Ferry–Digital, demonstrates his passion for building and executing winning strategies that create world-class customer experiences. In 2018 on CX day, he was honored with the CX Impact Award from CXPA. Currently, he is a managing partner at Xperiente.

Learn with NPSx today and elevate your approach to customer experience.